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Conflict Management for Managers

Resolving Workplace, Client, and Policy Disputes

Susan S. Raines

Conflict Management for Managers
Conflict Management for Managers

Conflict Management for Managers

Resolving Workplace, Client, and Policy Disputes

Susan S. Raines

Hardback / gebonden | Engels
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€ 152,50
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Omschrijving

Conflict Management for Managers is designed to equip managers with the skills and information they need to improve their handling of common disputes. Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.

Dr. Raines’ chapter on Intercultural Communication really changed my perspective on managing conflict in a highly diverse workplace. The chapter taught me to look at decisions being made in the organization more objectively. Once you understand how certain countries discuss and perceive information, you can truly see their perspective more clearly and become more productive.

Dr. Susan S. Raines is Professor of Conflict Management at Kennesaw State University. Dr. Raines is the Editor-in-Chief of Conflict Resolution Quarterly, the author of more than 45 peer reviewed articles and two books, and a Graduate Professor of Conflict Management at Kennesaw State University. She has mediated more than 15,000 cases inside and outside of the court system and served as a conflict management consultant to organizations across the globe. Her work focuses on ways in which organizations can reduce internal conflict (e.g. with employees) and external conflict (with customers, vendors and regulators) while maximizing mission achievement through the design of appropriate corporate cultures and systems.

Specificaties

  • Uitgever
    Rowman & Littlefield
  • Druk
    2
  • Verschenen
    dec. 2023
  • Bladzijden
    432
  • Genre
    Personeelsmanagement en HR-management
  • Afmetingen
    263 x 183 x 22 mm
  • Gewicht
    839 gram
  • EAN
    9781538119921
  • Hardback / gebonden
    Hardback / gebonden
  • Taal
    Engels

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