We respect the privacy of all our guests who visit and make use of our website donner.nl. The information you share with us during your visit on our website remains confidential. We use your data to achieve optimal results and web experience while using our website. In case in which we have to use your date for other purposes, we will always inform you and only use the data with your permission. Donner will not sell your personal data to third parties. Donner can, however, provide third parties with your data when processing your order. You always have the rights of access, rectification, and removal of the collected data.
Via our website and/or webshop we process personal data. Personal data entails the information derived from and traceable to the data subject - in this case, the consumer. Boekhandel Donner B.V. (located at Coolsingel 119, Rotterdam, registered with the Chamber of Commerce number 60259272) considers and consequently handles your personal data respectfully. We accordingly process and protect your data with most care.
During the processing we conform to the requirements set out by the privacy laws. This means, among other things, that:
Boekhandel Donner B.V. is responsible for processing data and information. In this privacy policy we explain what personal data we process, what we do with your data, and your rights as data subject. Boekhandel Donner B.V. will exclusively use your personal data in accordance with the purposes described in this policy. We will do everything that is possible to protect your personal data.
This privacy policy was last edited on 17-03-2021.
Personal Data Processing
When using our website, we obtain certain data from you. These data could be your personal information. We only process the information that we have directly received from you, either in the context of the requested service, or when explicit that the shared data have to be processed.
We obtain and process the following (personal) data:
Lawful bases for processing data
The purposes of processing data vary:
- Registration
In order to be eligible for certain activities and services offered by our website, such as placing an order, you need to register first. After registration, we save personal information that you have entered with your own user name. We store this information so that you will not have to refill your personal details every time you visit our website and so that we can contact you in the context of the execution of agreement. We will not share the data linked to your username with third parties, unless this is necessary in the context of the execution of agreement you concluded with us, or when this is legally required. In case of suspected fraud or misuse of our webshop we have the right to hand over personal data to competent authorities.
- Completing order
When you place an order on our website, we use your personal data to complete your order. If necessary, i.e. for a correct completion of your order, we can also provide your personal data to third parties.
- Newsletter
We only send you newsletters that you have signed up for. If you wish no longer to receive our newsletter, you can always unsubscribe by clicking on the "Afmelden" (unsubscribe) button in the most recent email you have received.
Or you can pass on your request by email: donnernieuwsbrief@donner.nl
- Commercials
We can, beside the information we give on our website, notify you of our new products and services, provided that you have given your permission:
- Publication
By using our website, the following data is published and visible for everyone on the internet: the name or alias specified by the published review of the concerned article. You decide what information you publish. Be aware that this information might be traceable to you. We anonymise published information by request.
Contact by email
We only use the email address entered by you to inform you on (the status of) your order or to inquire you about your order. While making an account on our website you can express your wish to receive our newsletter by email.
Contact by phone
We only use the provided phone number to inform you on (the status of) your order or to inquire you about your order.
Disclosure of data to third parties and processing companies
We disclose personal data to third parties if this is necessary for aforementioned purposes, such as the distributor or local entrepreneurs who delivers wares, the service provider who ensures payment, and the host or admin of our website. Your personal data will not be shared with third parties other than our processors and providers without your prior consent. When needed we make Data Processing Agreements (DPAs) with third parties who perform certain processes for us.
Security and safety
We take security measurements to prevent and regulate misuse of and unauthorised access to personal data. We make sure that your personal details are stored and passed on securely. For this, we make use of TLS: Transport Layer Security (formerly known as SSL: Secure Socket Layer).
Retention data
The above-mentioned personal data will be saved as long as is necessary in the context of the purpose it is collected for, for example as long as is needed to complete your order (including warranty). This data will be deleted two years after detected inactivity of your account, unless there is a legal obligation that requires a longer retention data (such as for business records: in this case you are legally obliged to keep records for at least seven years). We will never retain your personal data for longer than is necessary.
Websites of third parties
The contents of this privacy policy are not applicable to websites of third parties who are connected to us through links with our website. Unfortunately, we cannot guarantee that these third parties will handle your data carefully and safely. We advise you to read the privacy policy of these websites before browsing on our website. In our webshop we make use of social media buttons. With these buttons, admins of these social media services collect your personal data.
Your rights
You have the right to access the personal data that we process when you visit and use our website. You also have the right to require rectification, blocking, or deletion of your personal data, as well as the right to object and the right to data portability. If needed, you can file a complaint with the Dutch Data Protection Authority (DPA). For questions about our privacy policy or requests to exercise the above-mentioned rights you can always contact us via our contact details down below this policy. In order to prevent misuse we could ask you for an adequate identification of yourself. When interested in accessing personal data linked to a cookie, you need to sent a copy of cookie in question. You can find this in the settings of your browser. In case your personal information is incorrect, you can request us to rectify or delete your details. We will answer incoming requests four (4) weeks upon receipt at the latest.
Disclaimer
We aim to keep up the information included on this website and update it when necessary. We do not however vouch for the accuracy of the given information, and are not liable for any form of harm resulting from using and trusting our website based on false information. It is prohibited to share, copy, or use (parts of) this website without our consent.
Cookies
When you visit our website for a first time, a statement will show up in which we explain why we use cookies. Continued use of our website we consider as consent to the use of cookies.
Deleting cookies
You can delete cookies in your browser. For more information on deleting cookies, please visit https://www.consumentenbond.nl/internet-privacy/cookies-verwijderen.
Google Analytics
We use Google Analytics to keep record of consumer behaviour. We have concluded a Data Processing Agreement with Google to make an agreement on the use of data. We do not allow Google to use the obtained Analytics data for other Google services. We also anonimise our IP-addresses.
Updates in this privacy policy
We reserve the right to change or modify our privacy policy without prior notice. It is therefore advisable to consult this policy periodically.
Questions
In case you have questions about our privacy policy, please send us an email to klantenservice@donner.nl. Our customer service will help you in case you want to access, rectify, or remove your personal data from our database.
Contact details
Boekhandel Donner B.V. trading under www.donner.nl
Coolsingel 129
3012 AG Rotterdam
010-4132070