Customer Service for Hospitality and Tourism
Simon Hudson & Louise Hudson
Customer Service for Hospitality and Tourism
Simon Hudson & Louise Hudson
Hardback / bound
|
English
€125.50
- From €15,- no shipping costs.
- 30 days to change your mind and return physical products
Description
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.
Center of Economic Excellence (CoEE) Endowed Chair in Tourism and Economic Development, College of Hospitality, Retail and Sport Management,
Center of Economic Excellence (CoEE) Endowed Chair in Tourism and Economic Development, College of Hospitality, Retail and Sport Management,