M-Commerce
Experiencing the Phygital Retail
M-Commerce
Experiencing the Phygital Retail
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Description
This book presents a pragmatic approach to understanding and capitalizing on the new m-commerce trend. It comprehensively encapsulates the evolution, emergent trends, hindrances and challenges, and customer perceptions about various facets of how physical and online retail channels are merging, blurring, and influencing each other in new ways.
“A sincere academic endeavor to cover various facets of m-commerce in a comprehensive manner. . . . This book enables the reader to comprehend contemporary m-commerce concepts along with the emerging paradigms in a comprehensive manner. The volume systematically puts together the efforts of researchers across the world in the shape of empirical analyses and reviews of the myriad aspects of m-commerce. . . . An excellent reference resource and a handbook for detailed and up-to date knowledge about m-commerce.”
—From the Foreword by M. Jagadesh Kumar, Professor and Vice-Chancellor, Jawaharlal Nehru University, New Delhi, India
Punita Duhan, MBA, is a faculty member in Business Administration at the Meera Bai Institute of Technology, operating under the Department of Training and Technical Education, Government of NCT of Delhi for the last 18 years. nurag Singh, PhD, is an Associate Professor at the Institute of Management Studies, Banaras Hindu University, India.