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Resultaten voor 'bill eddy'
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So, What's Your Proposal?
SWYP: Turn Conflict Into Agreements in 3 Steps€ 21,95 -
Biff for Healthcare
The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints. Adapted from Bill Eddy’s internationally recognized BIFF Response® Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety. Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being. Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide. Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.
€ 19,00 -
SLIC Solutions for Conflict
Setting Limits and Imposing Consequences in 2 1/2 Steps€ 21,95 -
Stop Walking on Eggshells for Partners
What to Do When Your Partner Has Borderline or Narcissistic Personality DisorderFrom the author of Stop Walking on Eggshells comes a lifeline for the romantic partners of those with BPD or narcissistic personality disorder. With this guide, you'll learn to set boundaries, defuse arguments, and do what's right for you
€ 21,95 -
Our New World of Adult Bullies
How to Spot Them — How to Stop ThemOur New World of Adult Bullies connects the dots to show how bullies at all levels of society follow the same predictable patterns of behavior.
€ 17,95 -
BIFF for Lawyers and Law Offices
Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others€ 21,95 -
5 Types of People Who Can Ruin Your Life
€ 59,50 -
5 Tip Zor Insan
Hayatinizi Mahvedebilecek Bu Kisilerden Kendinizi Nasil Korursunuz Evde, isyerinde, yasadiginiz sosyal ortamda bulunan veya günlük hayatiniza bir süre icin giren- cikan zor ve aksi insanlar vardir mutlaka. Saldirgan, sivri ve hakaret edici dil veya uygunsuz davranislar karsisinda donup kalirsiniz. Ruh hali aniden degisen, mantiksiz bir sekilde süpheci veya düsmanca davranan, kendi sorunlari icin daima baskalarini suclayan ve hep baskalariyla ugrasarak cevresinde günah kecisi arayan bu kisilere ne diyeceginizi, onlarla ne yapacaginizi sasirirsiniz. Eger isler daha da kötüye gitmezse ne huzurunuz kalir ne agzinizin tadi... Narsisist, psikopat, sosyopat, paranoyak gibi sifatlarla tanimlanabilecek ve anti-sosyal niteliklere sahip bu zor kisilik gercekten de hayatinizi mahvetmeye yeter. Bu kisilerle ugrasmak sadece zor degil ayni zamanda tehlikelidir de. Eger hayatinizda böyle birileri varsa bu kitap cankurtaraniniz olabilir. Hukukcu ve terapist Bill Eddy örnek kisi ve vakalarla zenginlestirdigi anlatiminda kendi deneyimlerini bu kisiliklerin anlasilmasini, fark edilmesini saglayan bir dile ceviriyor. Ayrica bu kisilerin kurbani veya günah kecisi olmamak icin de ne yapilmasi gerektigini belirtirken akilda tutulmasi kolay tekniklerle yol gösteriyor. Onlarin kisiliklerini degistiremeyiz belki ama ne yapacagimizi, nasil iliski kuracagimizi ögrenecegiz.
€ 15,99 -
Splitting
Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder"Filled with concrete and actionable tips from the Quick Start Guide in the beginning to the Resources and References at the end—and on every page between—Bill Eddy and Randi Kreger's Splitting is quite simply THE absolute MUST resource for those going through a high-conflict divorce and the professionals who support them. I will be keeping a copy on my desk going forward!"—Susan Guthrie, leading divorce attorney and mediator, cofounder of the Mosten Guthrie Academy, and host of The Divorce & Beyond Podcast
€ 26,50 -
Calming Upset People with EAR
How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict€ 16,50 -
Mediating High Conflict Disputes
€ 39,95 -
Mending Fences
A collaborative, cognitive-behavioral reunification protocol serving the best interests of the post-divorce, polarized child€ 45,95