Resultaten voor 'christopher pollitt'

Quality Improvement in European Public Services

Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but surprisingly there has been little material with a truly European focus. This book remedies this absence. Part One provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. It also locates quality improvement in the special political and organizational context of the public sector. It shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured. In Part Two seven case studies illuminate detailed operational issues in quality improvement by drawing on the experience of a range of different types of public services from a number of countries. The third part reviews the general lessons of the case studies in terms of fitting strategies for improvement to the purposes and circumstances of the organization in question, and reflects upon the nature of service quality and the range of approaches to its improvement.

1. Ewan , Ferlie

Oxford Handbook of Public Management

The public sector continues to play a strategic role across the world. The last thirty years have seen major shifts in approaches to public sector management in many countries. There is also a fierce debate across academic disciplines about contemporary public administration/management: some advocate the use of more managerialist approaches; while others see managerialism as undermining democratic institutions. New roles have arisen, such as programme evaluation, management consulting, and reliance on NGOs and partnerships, which require new assessments. There is an intensified need for an analysis of contemporary public sector organisations, which are changing rapidly before our eyes. It is thus time for an authoritative treatment of the major trends in public management, embracing both their intended and unintended consequences. This Handbook brings together leading international scholars to comment on key current issues. The individual chapters include broad overviews, in depth explorations of particular thematic areas and analyses of different theoretical perspectives such as political science, management, sociology and economics. The authors have space to develop their distinctive arguments. The editors provide an overall concluding chapter. The Handbook combines scholarly rigour, engaging writing and high policy relevance. It will be invaluable to advanced students, researchers and reflective public sector practitioners. About the SeriesOxford Handbooks in Business & Management bring together the world's leading scholars on the subject to discuss current research and the latest thinking in a range of interrelated topics including Strategy, Organizational Behavior, Public Management, International Business, and many others. Containing completely new essays with extensive referencing to further reading and key ideas, the volumes, in hardback or paperback, serve as both a thorough introduction to a topic and a useful desk reference for scholars and advanced students alike.

Unbundled Government

Public sector bureaucracies have been subjected to harsh criticism. One solution which has been widely adopted over the past two decades has been to 'unbundle government' - that is to break down monolithic departments and ministries into smaller, semi-autonomous 'agencies'. These are often governed by some type of performance contract, are at 'arm's length' or further from their 'parent' ministry or department and are freed from many of the normal rules governing civil service bodies. This, the first book to survey the 'why' and the 'how' of this epidemic of 'agencification', is essential reading for advanced students and researchers of public management. It includes case studies from every continent - from Japan to America and from Sweden to Tanzania, these 14 case studies (some covering more than one country) critically examine how such agencies have been set up and managed.

1. Christopher , Pollitt

Farbatlas Huf

Anschaulich und einprägsam informiert der Autor über die zahlreichen Ursachen von Lahmheiten. Anhand von Präparaten wird das Verständnis für die Anatomie und die Funktion des Hufes als einer wichtigen Voraussetzung für die erfolgreiche Behandlung einbezogen. Besonderen Wert legt der Autor auf die Zusammenarbeit von Tierarzt und Hufschmied. Mit exzellent ausgewähltem Bildmaterial, darunter 463 farbige Fotos, und prägnanten Texten werden Fälle aus der Praxis vorgestellt. Klinische Fotos, Röntgenbilder, Skizzen und anatomisches Material schulen den Blick für die visuelle Diagnostik und die Interpretation klinischer Symptome. Fallstudien zeigen genau den Verlauf von der Diagnose bis zur Behandlung."Ausgesprochen viele und eindrückliche Bilder, die man sonst kaum sieht, und ergänzende Texte von hoher Kompetenz machen das Buch zu einem Muss für alle, die sich intensiv mit dem Thema Huf, seiner Anatomie und möglichen Krankheiten beschäftigen wollen."PEGASUS Das Pferdemagazin (1/2000)

Handbook of Public Services Management

Highly successful in hardback and now available in paperback, the Handbook of Public Services Management brings together twenty leading contributors to cover all the key issues affecting public services management. It is organized in a practical way to help students and professionals approach strategic issues such as: * Managing relationships with the external environment, including regulatory and financial bodies and coping with the issues of privatization and competitive tendering. * Evaluating the performance of public services and distinguishing criteria for doing so. * Developing staff and controling professionally qualified staff. * Allocating and accounting for the use of resources, including information technology.