Resultaten voor 'paul wilkinson'

2 resultaten

1. Paul Wilkinson
2. jan Schilt
ABC of ICT
An Introduction Engels | Paperback | 9789087531409 | 2008 |
ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value
€ 49,00
1. Paul Wilkinson
2. Jan Schilt
version 1.0 ABC of ICT
an introduction Engels | E-boek | 9789087538736 | 2012 | 299 Pagina's
This introduction, the sister publication to the ABC Card Deck is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. It covers the soft skills, which are ultimately pivotal to any ICT operation. Key Features Covers 'Attitude, Behaviour and Culture' concepts that are critical to make ICT really happen 35 fantastic case studies and examples from industry experts of where things can go wrong - and how to make them right Used globally by leading consultants and trainers in the field Assess worst practices and take first practical steps in solving them
€ 49,00