Front Office Operations

The fourth edition of this best-selling text has been completely revised and updated throughout and has been brought  in line with recent developments in information technology. It has a lively new design with many more illustrations, new case studies and examples incorporated throughout. All of which provide students with accessible clear coverage of the subject area.

Colin Dix FHCIMA currently owns and operates a 100 room Hotel under the Holiday Inn franchise in Nottingham. Chris Baird is Head of the School of Tourism, Hospitality and Leisure Industries at Waltham Forest College. She is also Chief Examiner for City and Guilds in International Hotel reception. "Front Office Operations has gained a reputation as being one of, if not the, key front office text for undergraduates.it meets the needs of students studying hospitality management from HND to Degree level.". Reviewer's comment.