Violence and Aggression in the Workplace

This book provides a much needed general introduction to one of the major challenges of modern healthcare service. It is the only book solely devoted to the ever-growing concern of violence and aggression in the healthcare environment.

"'Aimed at all healthcare staff that may have cause to come into contact with the patient or their family, including reception staff and those that deal with complaints. It is designed to reflect good practice which is in use throughout the NHS and other organisations to help protect healthcare staff from the risk that is violence and aggression.' Paul Linsley, in the Preface"

Lecturer, The University of Nottingham, Mental Health Expert, Department of Health, Specialist Practitioner, Acute Psychiatric Nurse Care, Personal Safety Trainer and Physical Intervention Advisor