A diamond in the rough
Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
Alle bindwijzen en edities
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€ 34,99
Hardback / gebonden
2023
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€ 26,99
E-boek
2023
A diamond in the rough
Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
- Vanaf €15,- geen verzendkosten.
- 30 dagen ruiltermijn voor fysieke producten
Omschrijving
Radiate optimism, positivity and energy.
Be loyal to your customers (& they will be loyal to you).
Never forget to ask what you can do for your customer.
While many companies intend to be customer-oriented, only a few succeed in truly satisfying the customer. The key to success is building a customer centric culture: a culture where management and staff know how to make customers feel valued.
Within these organisations, everyone is fully aware of their responsibilities to customers. As a result of this awareness, these businesses work hard at optimising their customer-centricity. To polish their ‘rough diamond’ into a beautiful, shiny jewel. In more than 100 tips, A Diamond in the Rough shows you how to build a customer-focused company culture.