This book explores the need for innovative approaches to administrative digitization, leveraging technologies such as AI, blockchain, and smart processes to meet citizens' expectations, with a particular focus on the role of Chief Digital Officers (CDOs) in driving successful digital transformations within public institutions.
Dr. Christian Schachtner is a professor of Business Informatics with focus on digitalization of public sector at the University of Applied Sciences RheinMain. He completed master's degree in European administrative management at the HWR Berlin. Subsequently, he completed his Ph.D. at the Faculty of Economic Sciences of the KU Eichstätt-Ingolstadt at the Chair of Business Administration, Human Resources and Organization. In addition to 10 years of experience as a chief digital officer and manager in public administration and smart city affairs, he works as an in-house consultant, independent organizational consultant, and in adult education. His research focuses on public governance, smart city and regions, digital transformation, learning analytics, competency-based frameworks, upskilling, automated systems, and AI-based systems as well as data literacy. He is a member of the GFO and GI, and also a research fellow at Stein-Hardenberg Institute Berlin.