This book provides a thorough overview of the theory and practice of HPI, looking at the plans and interventions that can improve productivity and address performance problems. This new edition provides up-to-date sources, examines the manager’s role in HPI in more detail, and explores how to build on HPI strengths and opportunities.
"If you need to read just one book on human performance improvement, this is the right one!"
Wayne Chen, Senior Vice President of DiDi, China
"This book is a must-read for performance improvement specialists who want to make a transformational difference in their organizations. Particularly valuable to readers is a clear and concise road map for how to move from training to human performance improvement and the competencies needed to make this change a reality. A required addition to your professional library."
G.M. (Bud) Benscoter, PhD., Owner, GMB Performance Group; Faculty Member, Boise State University and Wilmington (DE) University, USA
"HPI is a dynamic process and the authors have superbly captured how this process is applied in a rapidly changing and complex workplace, examining the trends and patterns of workplace performance through actual case studies of international companies. A great read!"
Dennis Mankin, Managing Partner and Senior Consultant, Platinum Performance Partners LLC, USA